FxPro Contact Us: Get Help With Your Account
FxPro provides multi-channel support accessible to traders in Kenya, covering live chat, email, and international phone lines. Support operates 24 hours a day, five days a week, aligned with trading hours. Using the FxPro Contact Us page at fxpro.com/contact-us is the fastest starting point for any query.
Table of Contents
Support Channels and Hours
The table below shows every available contact method with hours converted to East Africa Time (EAT, UTC+3).
| Channel | Contact Details | Availability (EAT) |
|---|---|---|
| Live Chat | fxpro.com (bottom-right widget) | 24/5 (Mon 00:00 – Fri 23:59) |
| Email (General) | [email protected] | 24/5 (replies within 24 hours) |
| Email (UK Entity) | [email protected] | 24/5 (replies within 24 hours) |
| Phone – UK Sales | +44 (0) 203 151 5550 | 10:30 – 19:30 EAT (Mon-Fri) |
| Phone – UK Reception | +44 (0) 20 7776 9720 | 10:30 – 19:30 EAT (Mon-Fri) |
| Phone – Bahamas | +1 242 603 2222 | 24/5 (Mon 00:00 – Fri 23:59) |
| Phone – Dubai | +971 (0) 4 4243023 | Business hours (UAE, UTC+4) |
| Callback Request | fxpro.com/contact-us | Schedule anytime |
Kenyan traders registering under FxPro Global Markets Ltd (Bahamas, SCB-regulated) can use the Bahamas line for round-the-clock phone access. The UK phone lines operate on GMT business hours, which translate to 10:30-19:30 EAT.
Response Time by Channel
| Channel | Typical Response Time |
|---|---|
| Live Chat | Under 1 minute |
| Phone (Bahamas) | Immediate (24/5) |
| Phone (UK) | Immediate during GMT business hours |
| Callback Request | At your chosen time |
| Within 24 hours |
Live chat is the fastest route. Use email for document-related queries or when a written record is needed.
How to Reach Support from Your Account
FxPro Direct is the primary account portal. Support access works as follows:
- Log in to FxPro Direct at direct.fxpro.com
- Click the live chat icon in the lower-right corner
- For document uploads, go to “Verify Profile” – do not email documents
- Use the “Deposit” section to initiate funding; support can assist via chat
- For callback requests, visit fxpro.com/contact-us and submit the form
All KYC document submissions must go through FxPro Direct only. Email submissions are not processed.
Common Issues and Self-Service
Most account issues can be resolved without contacting support directly.
Account verification delays: Check status in FxPro Direct under “Verify Profile.” Approval typically takes 1-24 hours after document upload. Ensure the Kenyan National ID, passport, or driver’s licence image is clear and matches your registration details exactly.
Deposit not reflecting: Confirm the payment method used (bank transfer, card, e-wallet, or crypto such as USDT). Processing times vary by method. Use live chat for real-time status.
Appropriateness test failure: Traders who do not pass the financial knowledge quiz can open a demo account and reapply. Contact [email protected] to arrange a retest.
Password or login issues: Automated email confirmations are sent for all password changes. Use the “Forgot Password” link on the login page. FxPro will never request your password via any channel.
Platform access: MT4, MT5, cTrader, and FxPro Edge are all available without regional restrictions for Kenya. Download links are in FxPro Direct.
Regional Support – Kenya
FxPro has no dedicated local office in Kenya. All support is handled through global channels. Kenyan residents are served under FxPro Global Markets Ltd (Bahamas, SCB-regulated), which provides 24/5 phone and chat access.
For Kenya-specific eligibility questions – such as entity selection or account currency – use live chat on the FxPro Contact Us page for direct clarification. Crypto deposits (including USDT) are supported and widely used in Kenya. Confirm current supported methods in FxPro Direct before initiating a transfer.
Official Social Media Channels
FxPro maintains official social media presence on the following platforms:
- Facebook: facebook.com/FxPro
- Twitter / X: twitter.com/FxPro
- Instagram: instagram.com/fxpro_official
- LinkedIn: linkedin.com/company/fxpro
- YouTube: youtube.com/FxPro
Use these channels for announcements and market updates only. Account queries, complaints, and verification issues must go through official support channels – live chat, email, or phone.
FAQ
Can Kenyan traders use the FxPro Contact Us page to get local support?
Yes. The FxPro Contact Us page at fxpro.com/contact-us is accessible to Kenyan traders and includes callback requests, live chat, and email options. There is no Kenya-specific office, but global support covers all account queries relevant to Kenyan residents.
What is the fastest way to contact FxPro from Kenya?
Live chat on fxpro.com typically connects within under one minute and operates 24/5. For phone support outside GMT business hours, the Bahamas line (+1 242 603 2222) is available around the clock on weekdays.
Which FxPro entity serves Kenyan traders, and does it affect support access?
Kenyan traders are generally served under FxPro Global Markets Ltd, regulated by the SCB in the Bahamas. This entity provides 24/5 phone support and full access to all contact channels without the restrictions that apply to EU or UK retail clients.
Can I submit KYC documents for verification by emailing [email protected]?
No. Document submissions are only accepted through FxPro Direct under the “Verify Profile” section. Emailed documents are not processed, regardless of the file format or content.
What should I do if my deposit has not appeared in my FxPro account?
First, check the processing time for your chosen payment method in FxPro Direct. If the expected timeframe has passed, contact support via live chat for a real-time status update, as response is typically under one minute.
Will FxPro ever contact me to ask for my account password?
No. FxPro will never request a password, ask for fund transfers, or solicit sensitive account information through unsolicited contact. Any such communication should be reported immediately through the official website.
How long does account verification take for traders in Kenya?
Verification typically completes within 1 to 24 hours after document upload through FxPro Direct. Submitting a clear image of a valid Kenyan National ID or passport, along with a recent proof of residence, reduces processing time.
